Have questions? Here are a few answers to the most frequently asked questions we receive. If there’s something that isn’t covered here, please contact us and we’ll gladly help.
General FAQs
How do I get there?The Hamilton is located just steps from the White House at 14th & F Street, NW Washington, D.C., two blocks away from the Metro Center WMATA Metro station. |
Where do I park?PMI Parking 1325 G ST NW $10 validated self park after 5 pm and on weekends Phone: 202-785-9191 x:445 |
What are the hours of operation?While our Live menu will be available before and during performances, our restaurant will be open daily for breakfast, lunch, dinner and late-night dining. Our hours are Monday - Thursday 7:30am until 1am, Friday 7:30am until 2am, Saturday 8:30am until 2am, and Sunday 8:30am until 1am. Our box office opens at 6pm and the bar remains open until 2am on weekdays and 3am on weekends. |
Is smoking allowed?We ask that all smokers please step outside the venue and dispose of cigarettes appropriately. |
Are there accommodations for the disabled?Yes. |
Can I rent out the venue?Our venue is designed for events of all kinds. Visit our Events & Private Parties page to learn more about what’s possible at The Hamilton. |
What forms of payment do you accept?All major credit cards are accepted including Master Card, Visa, American Express, Diners Club and Discover. And cash, of course. |
Do you have a lost and found?You are welcome to call us to inquire about any lost items, however The Hamilton is not responsible for lost or stolen property. |
Are you hiring?Always, check out our positions on the Talent & Team page. |
What is your under 18 policy?The Hamilton is an all-ages restaurant and venue, however we ask that a parent or guardian accompany any underage guests. |
Do you accommodate food allergies & dietary preferences?Guests with any dietary preferences or allergies are accommodated by request. Feel free to call ahead or ask your waiter for suggestions to suit your needs. |
What is the capacity of the property?Restaurant: 400 Live: 300 seated plus 150 standing |
Live FAQs
What genres does the venue present?The venue will be presenting shows in nearly every genre including rock, blues, jazz, folk, R&B, and stand-up comedy. Since we are a seated venue with dining, we do trend towards shows that are suited to our unique atmosphere. |
What is the capacity of The Hamilton Live music venue?The Hamilton Live seats 300 guests and accommodates another 150 guests standing in our two bar areas. |
How will I know if a show is cancelled or postponed?If you have tickets to an upcoming show, we will email you with any cancellations or postponements. You can sign up for our concert mailing list and our site is always up to date with the latest show information. |
Can I take pictures or video?Please No Flash Photography in the Venue. Unless a specific band or performer does not allow photography or mobile recording, we welcome you to take pictures without flash. Please tweet them to @thehamiltondc or share your footage on our Facebook page. |
Can I meet the band?Meet and greet sessions before or after the show are up to the artist. Only guests with designated passes will be permitted backstage. Our security team issues all passes and will check them before entering any designated areas. |
Is there a dance floor?There is no dance floor in The Hamilton Live. We cannot formally endorse or provide space for dancing. |
How old do you have to be to attend a show?While the venue is officially all ages, unless shows are otherwise noted, we suggest that an adult accompany children under the age of eighteen. |
Can I reserve a table downstairs?Our shows will vary between being completely general admission to assigned seating and general standing admission. For general admission (GA) shows, we unfortunately cannot offer any reserved seating. For assigned seating shows you will be given the opportunity to select your seats during the ticket buying process. |
I am going to a GA show, when should I arrive to get a good seat?Unless otherwise noted on the website, the following are is the schedule for The Hamilton Live: Sunday through Thursday - Doors open at 6:30pm, show starts at 7:30pm Friday & Saturday - Doors open at 7:00pm, who starts at 8:30pm. We suggest arriving early to secure your choice of seating. In fairness to all guests, you may only reserve one seat for every guest you have present. |
How do I puchase ticket(s) to a show?To purchase tickets at your convenience, you can visit thehamiltondc.com. Once on the website enter the Live section. Here you will find a calendar of events in the venue with ticket buying links. You can also buy tickets in person at The Hamilton from any of the hosts with a credit card and from any bartender with cash Please note that tickets are sold for both seated and standing admission. As per our terms and conditions, all tickets are non-refundable. |
What is the refund policy?Per our terms and conditions, we do not issue refunds for any show. |
I did not receive a confirmation email for my ticket, whom can I contact?If you did not receive your email confirmation/receipt please CHECK YOUR EMAIL SPAM FILTER! If you still can’t find it, please email tickets@thehamiltondc.com for further information regarding tickets at The Hamilton Live. A charge from The Hamilton should appear on your credit card or bank statement depending on your payment method. If both of these methods are exhausted you can call the restaurant’s main line at (202) 787-1000. |
How do I put a ticket in someone else's name?When you originally purchase your tickets you will have the opportunity to put your ticket(s) in someone else’s name. Please keep in mind that if you do this the ticket will be theirs to control or transfer. You can also transfer any ticket(s) still in your name at any time prior to and during the show, by clicking on the link in your confirmation/receipt email. |
Can I leave ticket(s) at Will Call?Yes!Our ticketing system allows you to leave behind ticket(s) in someone else’s name at the door. |
Can I purchase tickets at the door?Yes!You can purchase tickets from the hosts at the door. |
How do I print my tickets?You don’t need to print or pick up any tickets! There are no paper tickets for shows at The Hamilton Live. If you’ve purchased tickets before the show you just need to show up with a valid picture ID to gain admittance. |
Who designed your ticketing system?Our ticketing system was designed and implemented by Event Farm. http://www.eventfarm.com |
Are there group discounts?There are no group discounts for concert tickets. Please contact us at privateevents@thehamiltondc.com to speak with a manager about reserving one of our bar areas for a performance, or reserving the whole venue for your event. |
How often are shows added to the schedule?Shows are added to the calendar weekly on Wednesdays. Major artist shows may have special ticket release dates that will be announced thehamiltondc.com and by signing up for our mailing list |
