FAQ's

Have questions? Here are a few answers to the most frequently asked questions we receive. If there’s something that isn’t covered here, please contact us and we’ll gladly help.

General FAQs

How do I get there?

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The Hamilton is located just steps from the White House at 14th & F Street, NW, Washington, D.C., two blocks away from the Metro Center WMATA Metro station.

Where do I park?

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PMI Parking
1325 G ST NW
$10 validated self-park after 5 pm and on weekends
Phone: 202-785-9191 x:445

What are the hours of operation?

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While our Live menu will be available before and during performances, our restaurant is open daily for lunch, dinner and late-night dining. Our hours are Monday - Thursday 11:00 am until 1am, Friday and Saturday 11:00am until 2am, and Sunday 8:30am until 1am.
The box office is open one hour before doors open on nights that we have a show. 

Is smoking allowed?

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We ask that all smokers please step outside the venue and dispose of cigarettes appropriately.

Are there accommodations for the disabled?

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Yes.  Please call us at 202.787.1000.

Can I rent out the venue?

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Our venue is designed for events of all kinds. Visit our Events & Private Parties page to learn more about what’s possible at The Hamilton. 

What forms of payment do you accept?

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All major credit cards are accepted including Master Card, Visa, American Express, Diners Club and Discover. And cash, of course.

Do you have a lost and found?

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You are welcome to call us to inquire about any lost items, however The Hamilton is not responsible for lost or stolen property. 

Are you hiring?

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Always, check out our positions on the Talent & Team page.

What is your under 18 policy?

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The Hamilton is an all-ages restaurant and venue, however we ask that a parent or guardian accompany any underage guests.

Do you accommodate food allergies & dietary preferences?

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Guests with any dietary preferences or allergies are accommodated by request. Feel free to call ahead or ask your server for suggestions to suit your needs.

What is the capacity of the property?

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Restaurant: 400
Live: 300 seated plus 250 standing

Hamilton Live Show FAQs

What genres does the venue present?

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The venue presents shows in nearly every genre including rock, blues, jazz, folk, R&B, and stand-up comedy. Since we are a seated venue with dining, we do trend towards shows that are suited to our unique atmosphere.

What is the capacity of The Hamilton Live music venue?

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The Hamilton Live seats 300 guests and accommodates another 250 guests standing in our two bar areas.

How will I know if a show is cancelled or postponed?

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If you have tickets to an upcoming show, we will email you with any cancelations or postponements. You can sign up for our concert mailing list and our site is always up to date with the latest show information.

Can I take pictures or video?

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Please no flash or professional photography (any camera where a lens can be taken off or changed constitutes a professional camera), including video recording in the venue. Unless a specific band or performer does not allow photography or mobile recording, we welcome you to take pictures without flash on your mobile phone or small camera. We encourage you to tweet your photos at @thehamiltondc, share on instagram #thehamiltondc, or on our Facebook page. Anyone who violates the photo policy will be asked to leave the venue. If you are interested taking professional photos for publication, please contact Taurra SunEagle for photo passes.

Can I meet the band?

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Meet and greet sessions before or after the show are up to the artist. Only guests with designated passes will be permitted backstage. Our security team issues all passes and will check them before entering any designated areas.

Is there a dance floor?

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We will occasionally clear an area for a dance floor in front of the stage. This will be determined by genre, audience, and discretion of the artist/band.

How old do you have to be to attend a show?

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While the venue is officially all ages, unless shows are otherwise noted, we suggest that an adult accompany children under the age of eighteen.

Do infants and toddlers need a ticket for Gospel brunch?

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As there are only a finite number of seats available in the venue, any guest who takes up a seat must pay full admission.

Can I reserve a table downstairs?

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Our shows are general admission (GA) shows and we unfortunately cannot offer any reserved seating. If you purchase a seated ticket, you will be guaranteed a seat. However, seating is determined on a first come, first serve basis.

I am going to a GA show, when should I arrive to get a good seat?

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Unless otherwise noted on the website, the following is the schedule for The Hamilton Live:

Sunday through Thursday - Doors open at 6:30 pm, show starts at 7:30 pm

Friday & Saturday - Doors open at 7:00 pm, show starts at 8:30 pm.

We suggest arriving early to secure your choice of seating. In fairness to all guests, you may only reserve one seat for every guest you have present.

Is there generally a line?

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Depending on the show and number of guests, a line may form. Guests will be asked to line up on the stairs outside of the venue doors or outside of the F Street entrance until doors open. Unfortunately, due to limited space within the lobby, we may be unable to move the line inside if weather conditions are uncomfortable. Please be advised of the weather forecast if you choose to arrive early and stand in line before the doors open.

How do I puchase ticket(s) to a show?

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To purchase tickets at your convenience, you can visit thehamiltondc.com. Once on the website, enter the Live section. Here you will find a calendar of events in the venue with ticket buying links. You can also buy tickets in person at The Hamilton during box office hours. The box office is open one hour before doors open on nights that we have a show. 

Please note that tickets are sold for both seated and standing admission. As per our terms and conditions, all tickets are non-refundable.

What is the refund policy?

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Per our terms and conditions, we do not issue refunds for any show.

I did not receive a confirmation email for my ticket, whom can I contact?

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If you did not receive your email confirmation/receipt please CHECK YOUR EMAIL SPAM FILTER!  A charge from The Hamilton should appear on your credit card or bank statement depending on your payment method. If both of these methods are exhausted you can call our ticketing system Ticketfly at 877-987-6487.

Can I leave ticket(s) at Will Call?

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Yes! You may leave behind ticket(s) in someone else’s name at will call.

Can I purchase tickets at the door?

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Yes! You can purchase tickets from the hosts at the door. However, we highly recommend purchasing tickets in advance. Oftentimes, shows will sell out and we will not release extra tickets to be sold at the door.

Do I need to print my tickets at home?

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During the purchasing process, you can choose to print your tickets at home, have them mailed to you, or pick them up at will call on the night of the show.

Who designed your ticketing system?

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Our ticketing system was designed and implemented by Ticketfly. www.ticketfly.com 

Are there group discounts?

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There are no group discounts for concert tickets. Please contact us at events@thehamiltondc.com to speak with a manager about reserving one of our bar areas for a performance, or reserving the whole venue for your event.